Tuesday, March 1, 2011

Still waiting...

Waiting to hear about my targeted u/s, that is.  After leaving another message and NOT hearing back from my nurse yesterday, I stopped by Dr. H's office on my way home.  When I got there, the receptionist said "Just go ahead and sign in and I'll be with you in a few minutes."  I explained that I did not have an appointment but needed to speak to someone since my messages had not be returned.  After findiing out that I am a patient of Dr. H, she said "K is your nurse and she's at the nurses station right now.  Go on back and talk to her."

K is a new nurse.  New in the sense of she's young and that she's just joined Dr. H in the past month.  She actually works for Dr. H and one of his partners.  I think she's still learning her job and is trying to get acclimated to her position.  But regardless, it's not that difficult to return a phone call (or 3)!

She recognized me and asked if she could help me.  I calmly (yay me!) explained that I had left 3 messages regarding my targeted u/s and hadn't heard back from any of these messages.  She explained that she faxed the request over last week and that the other office should call me to schedule the appointment.  She apologized for the confusion.  I know that Dr. H doesn't schedule these appointments, so maybe he didn't know that K wouldn't be the person calling me.  But again - return my call and let me know how the process works. 

K called the specialist's office while I was there.  Apparently they didn't receive the request via fax last week.  K promised me that she sent it out Thursday.  She explained that I needed to get in as soon as possible and that Dr. H wanted it done before seeing him again.  That is not likely to happen :(  Whoever K spoke to said that Friday would probably be the earliest I could get in. 

After finishing the phone call, K kept saying "I'm sorry.  I hate that you stopped by."  I never gave her the easy out by saying "It's okay" because in my mind it is NOT okay.  The last thing I said to her before leaving was that "Bottom line I expect my phone calls to be returned when it has to do with the health of my unborn children."  She just stared at me for a minute and then said "See you Thursday."

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